Yes, our site is certified SSL by Shopify. All payments go through either Shopify, Amazon, Google, PayPal, Apple or the payment portal you choose. We never have access to your payment information.

Shipping is free for orders over 10. Free shipping is sent via the USPS and generally arrives within 2 5 days of shipment. Orders under 10 have a fee of 1.99. Priority Mail, FedEx and USPS are available at checkout. we ship to Canada for a flat 10 fee which is what is costs us to ship. we do. The prices are quoted at checkout.

Yes, we accept returns if you are not completely satisfied or if there is a defect on your jewelry within thirty days of purchase. If the thirty day window has passed and you still would like to return an item, please contact us directly by emailing hellotellmeacharm.com. Returns do not apply on the following items: 1 Items that show obvious signs of use this will be determined according to our discretion 2 Any item not in its original condition, is damaged or missing parts for reasons not due to our error 3 Sale Items